PROBLEMS WITH PRODUCTS AND/OR SERVICES:
- The Company warrants that on Delivery, and for a period of 28 days from the date of Delivery or for a period provided by the manufacturer of the Products if longer (“Warranty Period”), the Products shall be as described, be fit for purpose and of satisfactory quality (within the meaning of the Consumer Rights Act 2015).
- If there is a problem with the Products, You should notify Us as soon as possible either by emailing Us at email@example.com, or telephoning Us on 01962 865966.
- We will not be responsible for any damage to the Returned Products until their arrival at our return address. Whether or not a refund is made and the amount of any refund may be determined by the condition of the Returned Products on arrival.
- If the Returned Products are faulty and You are a Consumer:
– Up to 30 days after Delivery, you will be entitled to a refund (unless the expected life of the Returned Products is less than 30 days).
– From 30 days until 6 months after Delivery, you have a right to have the Returned Products repaired or replaced, at our choice but you will be entitled to a full refund if the Returned Products cannot be repaired or replaced in most cases.
– After 6 months you may be entitled to a partial refund if the Returned Products do not last a reasonable length of time.
- These Conditions shall apply to any repaired or replacement Products and/or Services supplied by Us.
- You acknowledge that the Products have not been manufactured or prepared to meet your individual requirements and that it is not within our control how and for what purpose the Products are used by You and that it is your responsibility to ensure that the facilities and functions of the Products meet this requirement.
- Where You return Products to Us, We will examine the Returned Products and notify you whether or not We accept your claim for a refund via email within a reasonable period of time.
- Where We agree that a refund is due, We will refund You by the method used to pay the original transaction. We will usually process the refund within 14 days of receipt of the Returned Products or from the day on which we confirmed to You that You were entitled to a refund, whichever is sooner.